Sunrise starting (meeting) times :
These are approximate times only and may change with sunrise by a few minutes only. This can range from as early as 4 am in the spring and summer to as late as 5:30 am in winter. We will give you the exact pick up time one day before your flight.
when you purchase or redeem a balloon tour voucher you become legally bound by these terms and conditions. Please do not proceed and purchase or redeem a voucher until you have read, understood and accepted the terms and conditions. When you ask for your balloon tour reservation to be confirmed, you are accepting that these terms and conditions form the basis of any contract between cappadocia.travel and yourself. Balloon Tours are operated by Yaver Tourism Aviation Advertising Ltd.
Hot air balloon tour bookings can also be made over the phone, e-mail or fax. there is no cost for making a reservation and cancellation. There is no fee for changing dates and/ or time, unless there are no changes less than 24 hours before the flight.
Confirmation and e-ticket/voucher:
Your tour confirmation will be made upon receipt your credit card details. An electronic ticket (e-ticket/voucher) confirmation will be provided to customer not later than 30 days prior to customer's tour/activity or within 72 hours (if customer's tour/activity is in less than 30 days). The e-ticket will be send to you by e-mail, simply enter your reservation number on your e-mail. It is the customer's responsibility to print the e-ticket/voucher and present it on the date of the tour.
Customer may be asked to reconfirm the tour/activity 2 to 3 days prior to the tour/activity by calling the telephone number provided on the e-ticket or on our web site as the purpose of the call is to confirm the departure time and hotel pick-up (if applicable). When you call to reconfirm (if your tour/activity includes a hotel pick-up), be sure to check the time and find out which place at your hotel will be used for the pick-up.
Refunds and flight cancellations:
Hot air ballooning is heavily reliant upon the weather and especially the speed of the wind. The flights are early in the morning to maximize the chance of the wind on the surface being calm. Although most of the time the decision to fly is clear-cut, sometimes the decision about what the weather is doing, can be quite difficult. on the hard days our professional pilots are up and about in the wee hours of the morning gathering as much meteorological information as they can to make the best informed decision. We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered.
- No charges apply for cancellations made before than 48 hours.
- 48 hours before departure date: 50% of tour total charged.
- 24 hours before departure date: 100% of tour total charged.
*** If the flight is cancelled due the weather conditions, you can either reschedule for another day or receive a full refund.
We accept the following payment methods: VISA or MASTERCARD and cash.
You can do the full payment on the tour day as well however we will still require your credit card number just to hold the places.
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.